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Frequently Asked Questions

Frequently Asked Questions

About Us/Overview

What is Emergency University's mission?

Emergency University is committed to providing nationally accredited, state-of-the-art, clinically focused, cost-effective online and blended emergency medical training and educational solutions.

How long has Emergency University been providing online and blended training?

Emergency University was the first organization in the world to offer online and blended emergency care training in 1999 and has trained over 1,000,000 satisfied customers over the past 10 years.

Available Training Products

What online emergency medical courses are currently available?

Emergency University currently provides Adult Cardiopulmonary Resuscitation (CPR), Child/Infant CPR, BLS for the Healthcare Professional, Automated External Defibrillation (AED) training customized to the audio and visual  prompts  of the HeartSine Samaritan, Cardiac Science Powerheart G3, Medtronic (CR+/Lifepak500), Philips(FR2/FRX/On-site) and ZOLL defibrillators.  Emergency University also provides Basic First Aid, Pediatric First Aid and Blood Borne Pathogen Training Programs.

What blended training programs/courses are currently available?

Emergency University currently provides blended training programs to compliment all of our online emergency medical courses. For more information on how our blended training works, please visit corporate section or go to the Blended Training Section. 

Does Emergency University offer other educational programs?

Yes. Emergency University also offers Health and Wellness programs for Ergonomics, Sleep, and Heat Related Illness. 

Do you offer training in other languages?

Yes. Emergency University offers training programs for Adult CPR, AED, First Aid, Child/Infant CPR and Bloodborne Pathogen training in Spanish

Accreditation

Are your CPR and AED training courses nationally accredited?

Yes. Emergency University's CPR and AED medical training programs are developed in accordance with the internationally accepted guidelines established by the International Liaison Committee on Resuscitation (ILCOR), and published by the American Heart Association from the 2010 International Consensus Conference on Cardiopulmonary Resuscitation and Emergency Cardiovascular Care Science. (Circulation. 2005;112:III-4)

*ILCOR members include the American Heart Association, the European Resuscitation Council, the Heart and Stroke Foundation of Canada, the Inter-American Heart Foundation, the Australian Resuscitation Council, the New Zealand Resuscitation Council, and the Resuscitation Council of Southern Africa.

In addition, our programs have been reviewed by the Department of Health and/or EMS Agencies of each of the 50 states and approved as meeting their legislative requirements.

The Department of Homeland Security and United States Coast Guard stated "Emergency University's CPR and First Aid Training Programs are developed in accordance with the guidelines published by the American Red Cross and the American Heart Association."

Emergency University is the exclusive online and blended training provider for the FAA (Federal Aviation Administration), U.S. Department of Health and Human Services and the Federal Occupational Health Agency AED Program nationwide.

Are your courses internationally accredited?

Yes. Emergency University's training programs are developed in accordance with the internationally accepted guidelines established by ILCOR*, the international Liaison Committee on Resuscitation (2005 Consensus Conference on Cardiopulmonary Resuscitation and Emergency Cardiovascular Care Science) Circulation. 2005;112:III-1-III-4.

*ILCOR members include the American Heart Association, the European Resuscitation Council, the Heart and Stroke Foundation of Canada, the Inter-American Heart Foundation, the Australian Resuscitation Council, the New Zealand Resuscitation Council, and the Resuscitation Council of Southern Africa.

Getting Started

How do I get started?/How do I purchase?

To begin click on the BUY NOW link at the top of the page.  Select the training programs that you need.  If you are completing this training for your Job/Career, you may wish to view the products in the Job/Career Specialty store listed in the left-hand margin of the store.

Upon completing your purchase, a "Welcome" email will be sent to you with your login information and instructions for accessing Emergency University's online training campus. You will have immediate access to the online training courses!  If you do not receive your Welcome email immediately, please check your Bulk or SPAM Folders.

When purchasing training for multiple trainees, please utilize a unique email address or create a user id for each trainee when completing your purchase.  If you require assistance signing up or purchasing for multiple trainees, please contact us at via email at info@emergencyuniversity.com or toll free at 866-AED-HELP or 650-365-3310 between 9am and 5pm Pacific Time Monday thru Friday.

How do I certify/recertify?

Whether you are certifying for the first time or recertifying, the process is the same.  To begin, visit our online store and select the training programs that you want to certify/recertify in.

Upon completing your purchase, a "Welcome" email will be sent to you with your login information and instructions for accessing Emergency University's online training campus. You will have immediate access to the online training courses! Upon completion of training, you will be able to print out a certificate of completion for each course from your Interactive Training Center, home training page.

To obtain a wallet size card, please contact us at info@emergencyuniversity.com or call us toll-free at 866.233.4357.

Do I need a hands-on skills verification in addition to the online training?

If you are obtaining training for your employment, whether you require a hands-on skills verification will depend on your profession, and your organization.

Most healthcare providers require hands-on skills verification, and should purchase one of the following training products to fit their specific needs.

  1. PRO CPR with FREE AED Training Package #9904
  2. Healthcare Professional Training Package #9941
  3. BLS Training Package for the Busy Healthcare Professional #9918
  4. BLS Training Package for the Health Care Professional #9922
  5. BLS Training Package for the Health Care Professional #9924

All other trainees are required to complete the training to the satisfaction of their employers.  Some employers require multi-media training only, while others require blended training.  Individuals who simply want to learn important life-saving skills for their own benefit may select either option, as both are encouraged and accepted by the American Heart Association.

No matter which training method you choose, Emergency University will provide you with a high quality, cost-effective training solution.  Please note, individual hands-on skills verification sessions require 2-3 weeks to schedule and are subject to instructors' availability.  In some areas, expedited scheduling may be available for an additional fee. Video skills verification is also available for verification within 2-3 days of completion of online training.

How do I schedule my hands-on skills session with a certified instructor?

To schedule your hands-on skills verification session with a certified instructor, please contact Emergency University via email at info@emergencyuniversity.com or toll free at 866-AED-HELP or 650-365-3310 and request a Training Reservation Form.

You must successfully complete all of your online training before submitting your Training Reservation Form.  We require 2-3 weeks to schedule individual hands-on skills verification sessions.  Individual hands-on skills verification sessions are subject to instructors' availability.  In some areas, expedited scheduling may be available for an additional fee. Video skills verification is also available for verification within 2-3 days of completion of online training.

If you have not purchased Emergency University's PRO CPR Package or a BLS Healthcare Provider Package that includes the individual skills verification session, the hands-on skills verification costs $35.00 per person in addition to the online training courses. Please note that the scheduling process will not begin until payment for the individual hands-on skills session has been processed.

Upon completion of a hands-on skills verification session, you will receive a nationally recognized certification card for the completed courses. If your instructor does not provide the card to you directly, please call Emergency University and we will mail it out to you that same day.

Accessing Training/Login Issues

Where do I go to login?

To login, visit our home page, www.emergencyuniversity.com, and click on the "TRAINEE LOGIN" button located at the TOP RIGHT HAND corner of the page.

You may also login directly by visiting our Trainee Login page:  www.emergencyuniversity.com/trainee/

What if I want to change my login information or contact information?

If you are the administrator of a corporation or organization, or an individual trainee, your login information (User ID and Password) also allows you access to MAESTRO, Emergency University's proprietary Learning Management System, that documents enrollment, training, testing and certification.

To access MAESTRO Learning Management System simply visit our homepage at www.emergencyuniversity.com, click ADMIN located at the TOP RIGHT HAND corner of the page. You may also access MAESTRO directly by visiting www.emergencyuniversity.com/promgr.

You are now in a screen entitled, "Program Management".  To change your information click:

  • Manage Training
  • Manage Trainee Records
  • Edit Existing Trainee
  • Edit--- next to the trainee information you wish to modify/change.
  • Enter your new information
  • Update

Please note: accounts cannot be edited for trainees who have already taken training. Please contact Emergency university toll free at 866-233-4357 for additional assistance.

What if I accidentally deleted my "Welcome to Emergency University" email containing my login information?

Usually, your login information is your email address and the password that you created the first time that you trained online with Emergency University.

To obtain your login information, go to the trainee login page at www.emergencyuniversity.com/trainee/, enter your email address, and click "Forgot your password?"  Your login information will be emailed to you.

If this does not resolve your problem, please contact us via email at info@emergencyuniversity.com or toll free at 866-AED-HELP or 650-365-3310 between 9am and 5pm Pacific Time Monday thru Friday. We will be happy to assist you with logging in.

What if I never received my "Welcome to Emergency University" email containing my login information?

If you never received your "Welcome" email, please check your SPAM or BULK folder, and add  emergencyuniversity.com to your "safe" address book, to ensure that you receive all necessary training and certification communications from Emergency University.

For example, if you use Microsoft Outlook:

  • Action
  • Junk Mail
  • Add Emergency University to your Safe Sender's list

If you are with a company or organization that manages your incoming  internet and mail, contact your IT support to place the  emergencyuniversity.com domain in the Safe Sender's list.

If this does not resolve your problem, please contact us at via email at info@emergencyuniversity.com or toll free at 866-AED-HELP or 650-365-3310 between 9am and 5pm Pacific Time Monday thru Friday. We will be happy to assist you with logging in .  We will also be happy to speak with your IT department, to resolve any mail issues.

How do I locate my training results?

If you are an individual, you may obtain your training results from your home training page titled "Welcome to your Interactive Training Center".  For each training course, the series of training and testing modules are represented by bars across the page.  These are followed by the "Your Results" bar.  If you click on "Your Results" you will be able to view your training results.

If you are an administrator of a company or organization, and you wish to review the training and testing results of your trainees, you can do so by utilizing MAESTRO, Emergency University's proprietary Learning Management System.  Simply visit our homepage at www.emergencyuniversity.com, click ADMIN located at the TOP RIGHT HAND corner of the page.  You may also access MAESTRO directly by visiting www.emergencyuniversity.com/promgr/.

Upon logging in, you will see a screen entitled "Program Management".  Select "Training Reports" to view the enrollment, online pass dates, and skills verification dates of your trainees.  For more detailed training results, select "Manage Training", "View Training Reports", and "Individual Reports" for a list of all your trainees (Click on the trainee's User Id for a complete individual report of their training).

How do I know if I passed the training course? A score of 80% or higher is required to pass. Upon completion of our training courses, a pop-up box will appear informing you that you have either passed or that you need to repeat the training and/or testing module(s).  In addition, on your home training page titled "Welcome to your Interactive Training Center", a pass bar will light up when you have successfully completed the course. Next to the pass bar, a Print Cert bar will also appear allowing you to print your certificate. We recommend taking the practice test as many times as you need, before taking the final test at the end of the course. You will be able to complete the test as many times as you would like in order to obtain your certificate and learn the material. Can I review your online medical training courses more than once?

Yes.  Research recommends at least quarterly to biannual review of CPR and AED training.  All of our course offerings include refresher training to ensure skills retention.  Frequent Refresher Training is Required to Competently Perform CPR and Operate an AED.

Certificates and Cards

Will I receive a certificate?

Upon completion of our online training program, you will receive a completion certificate that you can print out immediately. If you later misplace this certificate or if you are unable to print one, please contact us via email at info@emergencyuniversity.com and we will be happy to email, fax or mail it to you within 3-5 business days upon receipt of your request. To obtain hands-on skills verification in CPR or AED, simply print out your online certification and contact Emergency University to schedule a hands-on skills verification session. Upon completion of a hands-on skills verification session, you will receive a nationally recognized certification card. If your instructor does not provide the card to you directly, please call Emergency University and we will mail it out to you that same day.

How do I obtain a Wallet Size Card?

After you have completed your online training, please contact Emergency University via email at info@emergencyuniversity.com or toll free at 866-AED-HELP or 650-365-3310 and request your Emergency University wallet size card. Please include your full address in your email to expedite your request.   Processing takes 3-5 business days.  We can accommodate expedited requests, but must charge for shipping and handling.

How do I print my certificate?/I am having trouble printing my certificate.

If you click on the Print Certificate Button, and the certificate does not load or display properly, please try the following troubleshooting techniques:

  1. Ensure that your web browser's pop-up blocker is not enabled.  To disable your pop-up blocker, click "Tools" at the top of your web browser's Menu Bar, then "Pop-up Blocker", then "Turn Off Pop-up Blocker".
  2. Delete your temporary internet files.  Click "Tools" at the top of the page on the Menu Bar, then "Internet Options", then "Delete Temporary Files". Once this is complete, click on the Print Certificate Button to print your certificate.
  3. Adobe Reader is used to view certificates, not Flash Player. We want to ensure that trainees have the latest version of Adobe Reader installed to view and print certificates. A free download available at www.adobe.com.

If you are accessing a certificate after successfully completing a test, and the certificate does not load or display properly, please try the following troubleshooting techniques:

  1. Close out of the training window and refresh your home training page titled "Welcome to your Interactive Training Center".
  2. Close out of the training window and close out of your home training page titled "Welcome to your Interactive Training Center".  Then, log back into your home training page by going to www.emergencyuniversity.com/trainee/.  Click on the Print Certificate Button to access your certificate.  If you still have trouble accessing your certificate from the Print Certificate Button, please follow the troubleshooting techniques at the beginning of this section.

Computer/System Requirements

Do I need to be connected to the Internet to review your online training programs?

Yes. A reliable internet is essential in order for MAESTRO™ our Learning Management System to track your training and testing results.

Will this program work on a Mac?

Our online training programs were designed for the operating systems and internet browsers (Internet Explorer, Firefox, Chrome, etc) associated with a PC, however, we have found that it works well on Mac and Mac Browsers.

Which browsers are required to take training?

Our training programs work best with Firefox, Microsoft Internet Explorer, Chrome, or Safari.

Is your program compatible with other Learning Management Systems? Is it AICC and/or SCORM compliant?

Our training programs  training programs are hosted by prominent Learning Managements Systems such as NetLearning, Thomson-Delmar Learning, and the Chicago Department of Public Health serving hospitals and public health departments nationwide.

Corporate

How will my company benefit from your online medical training courses?
  • Saves time and money
  • Convenient
  • Educationally superior methodology
  • 2 year nationally accredited certification

Employers achieve significant savings with on-line and blended training (combined on-line/hands-on classroom instruction). The major cost associated with training is typically employee wages, not the actual training program cost. Using blended training decreases the classroom hours required to complete training and simplifies the logistics. Traditional CPR and AED classes require the employer to pay employee wages for 4 to 6 hours of training. Using Emergency University's Blended On-line/Hands-on Training Program, employees spend 1 hour online completing our CPR and AED training modules and 1 hour with a qualified instructor completing a hands-on skills verification. This decreases classroom training by more than 67%, and overall training time by 50%.  This decreases costs by at least 50%.

Furthermore, blended training simplifies the logistics of training. The online training may be completed anytime from anywhere. If skills verification is required or desired, employers will find more flexibility in scheduling a 1 hour class, rather than a 4-6 hour class. Many times, the 1 hour on-site training sessions can be completed before or after a shift. And for those remote locations, online training sessions can be completed without the additional expense of travel time.

Moreover, all of our online training courses include access to MAESTRO, our Proprietary Learning Management System (LMS) that tracks employees' training and testing results, manages the enrollment and certification process, sends out email notifications of upcoming refresher and/or re-certification training sessions and provides reports documenting compliance with regulatory standards. This provides employers with instantaneous access to their most up-to-date training records online. MAESTRO LMS is located at www.emergencyuniversity.com/promgr/ or go to www.emergencyuniversity.com and click on ADMIN LOGIN in the upper right hand corner.

Group Purchasing

If you are purchasing for a group of employees, please contact Emergency University via email at info@emergencyuniversity.com  or toll free at 866-AED-HELP or 650-365-3310 between 9am and 5pm Pacific Standard Time for a Volume Discount Price Quote.

Do you offer medical direction and oversight for AED Programs?

Yes, we offer Worksafe, a comprehensive AED Program Management Solution.  Emergency University provides seamless, risk-free, worry free, comprehensive AED program management for their Fortune 500 clients including CSX Corporation, Proctor and Gamble, Levi-Strauss, EFI, Arthrocare and many others.

If you are interested in medical direction and oversight, please contact Emergency University via email at info@emergencyuniversity.com or toll free at 866-AED-HELP or 650-365-3310 for information on our WorkSafe AED Management Programs.

Do you offer AED program management?

Yes, we offer Worksafe, a comprehensive AED Program Management Solution. Emergency University provides seamless, risk-free, worry free, comprehensive AED program management for their Fortune 500 clients including CSX Corporation, Proctor and Gamble, Levi-Strauss, EFI, Arthrocare and many others.

If you are interested in medical direction and oversight, please contact Emergency University via email at info@emergencyuniversity.com or toll free at 866-AED-HELP or 650-365-3310 for information on our WorkSafe AED Management Programs.

Training and Compliance Reports

Can I print out training reports?

Yes. You can access training reports 365/24/7.  To print out your trainees' online training report, visit our homepage at www.emergencyuniversity.com, click ADMIN located at the TOP RIGHT HAND corner of the page. After logging in, select "Training Reports" for the enrollment, training, testing and pass date of your trainees. This report may be printed.  The certificate of completion can also be printed out from this page.

How do I View Training/Print Training Reports?

Yes. You can access training reports 365/24/7.  To print out your trainees' online training report, visit our homepage at www.emergencyuniversity.com, click ADMIN located at the TOP RIGHT HAND corner of the page. After logging in, select "Training Reports" for the enrollment, training, testing and pass date of your trainees. This report may be printed.  The certificate of completion can also be printed out from this page. 

For more detailed training results, select "Manage Training", "View Training Reports", and "Individual Reports" for a list of all your trainees. To obtain a complete individual training report, click on the trainee's user id.  For a tutorial on MAESTRO, our propriety Learning Management System, please contact Emergency University toll free at 866-AED-HELP or 650-365-3310 between 9am and 5pm Pacific Time Monday thru Friday.

How do I enroll New Trainees/Add Training Programs?

To enroll new students into the online training programs, click "ADMIN" located at the TOP RIGHT HAND corner of the page. Enter your login information and click "Login". Next, select "Manage Training", then "Manage Trainee Records", then "Enroll New Trainee."  Select the appropriate Company, enter the following information for your trainee:

  • User Id
  • Password
  • First Name, Last Name
  • Email (highly preferred)

Once you have entered the required trainee information, select a training license from the list of available programs under "Product licenses available to assign to this trainee".  If applicable, select the appropriate AED device, under "Select AED device for training". Next, click "Add".  A Welcome E-mail will be sent automatically to your trainee with login instructions.  If you selected, "No E-mail", the Welcome E-mail will be sent to your e-mail address.

To allow the student to set his own password, enter the student's email address as his original password. The trainee's User ID and Password will default to his/her email address.  Upon logging into the training for the first time, the trainee will be prompted to set a new password.

You may make other changes to your account under "Manage Trainee Records" including "Editing Existing Trainees" and "Adding training programs to an existing trainee".

If you need additional assistance, please contact Customer Service via email at info@emergencyuniversity.com or toll free at 866-AED-HELP or 650-365-3310 between 9am and 5pm Pacific Standard Time.

Skill Verification

How do I schedule a hands-on skills session with a certified instructor?

To schedule your hands-on skills verification session with a certified instructor, please contact Emergency University via email at info@emergencyuniversity.com or toll free at 866-AED-HELP or 650-365-3310 and request a Training Reservation Form.

You must successfully complete all of your online training before submitting your Training Reservation Form. We require 2-3 weeks to schedule individual hands-on skills verification sessions.  Individual hands-on skills verification sessions are subject to instructors' availability.  In some areas, expedited scheduling may be available for an additional fee. Video skills verification is also available for verification within 2-3 days of completion of online training.

If you have not purchased Emergency University's PRO CPR Package or a BLS Healthcare Provider Package that includes the individual skills verification session, the hands-on skills verification costs $35.00 per person in addition to the online training courses. Please note that the scheduling process will not begin until payment for the individual hands-on skills session has been processed.

Upon completion of a hands-on skills verification session, you will receive a nationally recognized certification card for the completed courses. If your instructor does not provide the card to you directly, please call Emergency University and we will mail it out to you that same day.

Refunds

Online Training

Emergency University offers a 30-Day money back guarantee.

Individual Skill Verification

Individual skills verification sessions are subject to local instructors' availability and scheduling may take longer than requested. Please allow 2-3 weeks to schedule your hands-on skills verification session. Refunds will be issued on a case-by-case basis. If a skills verification session cannot be scheduled for you, you will receive a full refund. In 10 years at Emergency University, we have been able to successfully schedule an instructor >99% of the time. Video skills verification is also available for verification within 2-3 days of completion of online training.

Blended Training

What is Blended Training?

Blended training combines multi-media on-line learning with traditional instructor-led classroom instruction.  Responding to customer demand for an effective, convenient, and engaging training alternative to traditional classroom training, blended training is now the <strong>premier methodology</strong> for providing emergency care training and certification.

What does research say about blended training?

Research conducted by the American Heart Association and the American Red Cross concluded that multi-media and blended (multi-media and hands-on) CPR and AED training is more effective than traditional classroom training.  Please click www.emergencyuniversity.com/blog.html to view a list of research studies confirming the superiority of multi-media and blended CPR/AED training.

In a 15-city evaluation of blended CPR training presented at the American Public Health Association in November 2003, trainees who completed blended training programs outperformed their traditional classroom counterparts in all assessment categories. (p&lt;0.009) Trainees further stated that they preferred the blended training format. CPR Education that Works: "A Web-based Blended Learning Approach", Anthony C. Gallagher, Research and Product Development, National Headquarters, American Red Cross

What are the educational benefits of blended training?
  • 64% improvement in performance as compared to traditional training [1]
  • 71% of adult users prefer online training over traditional training [2]
  • 44% improvement in comprehension as compared to traditional training [3]
  • Employees learn 5 times as much material at 1/3 the cost of traditional training [4]

[1] US Dept of Justice study, 2004; Knowledge Advisor study, 2006

[2] US Dept of Justice study, 2004

[3] US Navy study, 2004

[4] Harvard Business School, 2004

What are other benefits of blended training?
  1. Saves time and money-over 50% of training costs, in less than half the time
  2. Convenient-anytime anywhere cognitive training
  3. Easy to schedule 1 hour classroom training
  4. Flexibility - easier to schedule shift workers, off-site workers, new employees, part time employees, high turn over industries

Instructors

As an instructor, how can I utilize your online training programs?

As an instructor, you can utilize Emergency University's training modules to grow your business. You can train more students in less time. Blended Training requires only 1 hour of classroom instruction instead of 4 hours. You will maintain your current revenue/student, but complete instruction within a shorter period of time. This also permits you to instruct more students per day (80 v. 20 students/day). The on-line training tool provides you the additional resources to bid on larger clients (see employer benefits above), more efficiently handle shift schedules, as well as off-site and remote locations.

As an instructor, you can also utilize Emergency University to stay close to your customers. You will be able to manage your training center and your students through your personal administrative site. Your administrative site includes a database that contemporaneously tracks student training and testing, and generates completion reports. In addition, you can schedule classes, and register your students for hands-on classes on-line.

Expand your business by receiving website referrals from our partners who include AED manufacturers, corporations, and physician offices.  Last year we referred over 1000 hands on skills classes to our qualified instructors.

You will distinguish yourself from other instructors who do not understand how to incorporate our valuable online training tool into their program arsenal.

How do I become an instructor for Emergency University?

Please contact Emergency University via email at info@emergencyuniversity.com or toll free at 866-AED-HELP or 650-365-3310 between 9am and 5pm Pacific Time Monday thru Friday, and we will email you an application to become an instructor.  Emergency University instructors receive special discounted pricing for their students.  In addition, you will have access to an Instructor Only area that contains training and marketing materials, and referrals for your business.

How do I become a training center for Emergency University?

Please contact Emergency University via email at info@emergencyuniversity.com or toll free at 866-AED-HELP or650-365-3310 between 9am and 5pm Pacific Time Monday thru Friday, and we will email you an application to becomean instructor.  Emergency University instructors receive special discounted pricing for their students.  In addition,you will have access to an Instructor Only area that contains training and marketing materials, and referrals foryour business.

How can I get training referrals from Emergency University?

Please contact Emergency University via email at info@emergencyuniversity.com or toll free at 866-AED-HELP or 650-365-3310 between 9am and 5pm Pacific Time Monday thru Friday, and we will email you an application to become an instructor.  Once you are qualified to provide blended training, we will begin to provide you with blended training referrals.

How do I purchase online enrollment for my students?

Visit our online store and select the training programs that you wish to provide to your students.  Upon completing your purchase, a "Welcome" email will be sent to you with your login information and instructions for accessing Emergency University's online training campus.

When purchasing training for multiple trainees, please utilize a unique email address for each trainee when completing your purchase.  If you require assistance signing up or purchasing for multiple trainees, please contact us at via email at info@emergencyuniversity.com or toll free at 866-AED-HELP or 650-365-3310 between 9am and 5pm Pacific Time Monday thru Friday.

To obtain special pricing for your students, you must first qualify as an Emergency University Instructor. Emergency University Instructor's receive special discounted pricing for their students.  In addition, you will have access to an Instructor Only area that contains training and marketing materials, and referrals for your business. Please contact Emergency University via email at info@emergencyuniversity.com or toll free at 866-AED-HELP or 650-365-3310 between 9am and 5pm Pacific Time Monday thru Friday, and we will email you an application to become an instructor.

Do I need to pass out instructional materials to my students?

No. The online program replaces paper documents. All the instruction is included in our online training program. You will pass out skills check-off sheets that can be downloaded from the Instructor Only portion of our website.

How will I get certification cards for my students?

Please call Emergency University and let us know how many certification cards you need. You will be provided one certification card for each of the enrollments that you purchase.

How can I tell if a student successfully completed training?

To track your student's online training, visit our homepage at www.emergencyuniversity.com, click "ADMIN" located at the TOP RIGHT HAND corner of the page. After logging in, select "Training Reports" for the enrollment, training, testing and pass date of your trainees. For more detailed training results, select "Manage Training", "View Training Reports", and "Individual Reports" for a list of all your responders (Click on the trainee's user id for a complete individual report of their training). We also suggest that you instruct your students to print out their Emergency University completion certificate of their cognitive skills and bring it to the hands-on skills verification class.

How do I enroll my students into your online training programs after my purchase?

To enroll new student's into the online training programs, visit our homepage at www.emergencyuniversity.com, click "ADMIN" located at the TOP RIGHT HAND corner of the page. Enter your login information and click "Login". Next, select "Manage Training", then "Manage Trainee Records", then "Enroll New Trainee." Select the appropriate Company, enter the following information for your trainee:

  • User Id
  • Password
  • First Name, Last Name
  • Email (highly preferred)

Once you have entered the required trainee information, select the appropriate training license from the list of available programs under "Product licenses available to assign to this trainee".  If applicable, select the appropriate AED device, under "Select AED device for training". Next, click "Add".  A "Welcome" email will be sent automatically to your trainee with login instructions.  If you selected, "No E-mail", the "Welcome" email will be sent to your e-mail address.

To allow the student to set his/her own password, enter the student's email address as his/her original password. The trainee's User ID and Password will default to his/her email address.  Upon logging into the training for the first time, the trainee will be prompted to set a new password.

You may make other changes to your account under "Manage Trainee Records" including "Editing Existing Trainees" and "Adding training programs to an existing trainee".

If you require additional assistance, please contact Customer Service via email at info@emergencyuniversity.com or toll free at 866-AED-HELP or 650-365-3310 between 9am and 5pm Pacific Standard Time.

What if a student is having technical problems?

If a student requires assistance, please have them contact Customer Service via email at info@emergencyuniversity.com or toll free at 866-AED-HELP or 650-365-3310 between 9am and 5pm Pacific Standard Time.

What is the appropriate length of the hands-on skills verification class?

Hands-on skills verification is intended to ensure that the student is competent and confident in performing his/her skills. It is up to you, the instructor, to determine whether a student has achieved that goal. Feedback from instructors who currently use "blended training" is that approximately 10 students can achieve a satisfactory level of performance per hour using one instructor.

Are there student to instructor ratio requirements?

We recommend the same ratio in the 1 hour skills verification class that you currently use for your traditional classroom instruction.

Are there instructor materials available for the hands-on portion of the Blended Online/Hands-on Training Program?

Yes. Please contact Emergency University via email at info@emergencyuniversity.com or toll free at 866-AED-HELP or 650-365-3310 between 9am and 5pm Pacific Time Monday thru Friday, and we will email you the materials for the hands-on skills verification session. These materials can be downloaded from the Instructors Only section of our website.

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