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About Us/Overview:
What is Emergency University's mission?
How long has Emergency University been providing online and blended training?

Available Training Products:
What online emergency medical courses are currently available?
What blended training programs/courses are currently available?
Does Emergency University offer other educational programs?
Do you offer training in other languages?

Accreditation:
Are your CPR & AED training courses nationally accredited?
Are your courses internationally accredited?
Are your Spanish training programs accredited?

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Getting Started:
How do I get started?/How do I purchase?
How do I certify/recertify?
Do I need a hands-on skills verification in addition to the online training?
How do I schedule my hands-on skills session with a certified instructor?

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Accessing Training/Login Issues:
Where do I go to login?
What if I want to change my login information or contact information?
What if I accidentally deleted my "Welcome to Emergency University "email containing my login information?
What if I never received my "Welcome to Emergency University" email containing my login information?
How do I locate my training results?
How do I know if I passed the training course?
Can I review your online medical training courses more than once?

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Certificates and Cards:
Will I receive a certificate?
How do I obtain a Wallet Size Card?
How do I print my certificate?/I am having trouble printing my certificate.

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Computer/System Requirements:
Do I need to be connected to the Internet to review your online training programs?
Will this program work on a Mac?
Will this program work with Netscape Navigator?
What if I have slow dial-up access to the Internet, such as a phone line?
Is your program compatible with other Learning Management Systems? Is it AICC and/or SCORM compliant?

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Troubleshooting:
I have lost/forgotten my Login Information.
I cannot login with my Login information.
I am not able to view the training program.
I am able to load training, but my screen freezes on a certain frame.
I am unable to print my online completion certificate.

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Corporate:
How will my company benefit from your online medical training courses?
Group Purchasing
Do you offer medical direction and oversight for AED Programs?
Do you offer AED program management?

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Training and Compliance Reports:
Can I print out training reports?
How do I View Training/Print Training Reports?
How do I enroll New Trainees/Add Training Programs?

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Skill Verification:
How do I schedule a hands-on skills session with a certified instructor?

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Refunds:
Online Training
Individual Skill Verification

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Blended Training:
What is Blended Training?
What does research say about blended training?
What are the educational benefits of blended training?
What are other benefits of blended training?

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Instructors:
As an instructor, how can I utilize your online training programs?
How do I become an instructor for Emergency University?
How do I become a training center for Emergency University?
How can I get training referrals from Emergency University?
How do I purchase online enrollment for my students?
Do I need to pass out instructional materials to my students?
How will I get certification cards for my students?
How can I tell if a student successfully completed training?
How do I enroll my students into your online training programs after my purchase?
What if a student is having technical problems?
What is the appropriate length of the hands-on skills verification class?
Are there student to instructor ratio requirements?
Are there instructor materials available for the hands-on portion of the Blended Online/Hands-on Training Program?

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