Get in Touch

Thank you for using Emergency University. Please fill out the form below so we can provide quick and effecient service. If this is an urgent matter, please contact Customer Support:

U.S. +1-650-365-3310
International +1-650-365-3310
Monday-Friday 7:00AM - 5:00PM PST

*Select the Topic of Help
  • Getting Started
    • How do I purchase a training program?
    • Where can I find my receipt?
  • Login
    • Where do I go to login?
    • I want to change my login or contact information
    • I forgot my login information
    • I accidentally deleted my welcome email
    • I never received my welcome email
  • Training
    • My training course does not launch
    • My training course is not showing up or is grayed out
    • How do I locate my training results?
    • How do I know if I have passed the training course?
    • Can I review a training course more than once?
    • USCG Course: Video Skills
    • I am unable to start AED Training
  • Certificates and Cards
    • Will I receive a certificate?
    • How do I obtain a wallet-sized card?
    • How do I print my certificate?
    • I am having trouble printing my certificate
  • Mobile Apps
    • I cannot access EUAlert!
    • I am unable to view my AEDs in AED Ready
    • EUCert! is asking for a registration code, but I have not received one
  • Other
    • I need help with something else
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