Privacy Policy

Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Emergency University cares about Your privacy. For this reason, we collect and use personal information only as needed to deliver our products, services, websites and mobile applications, and to communicate with You about the same, or as You have requested (collectively, our “Services”).

Emergency University will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain Your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Emergency University will also retain Usage Data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

  • Consent: You have given Your consent for processing personal data for one or more specific purposes.

  • Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.

  • Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which Emergency University is subject.

  • Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.

  • Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in Emergency University.

  • Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by Emergency University.

In any case, Emergency University will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Processing of Your Personal Data

Your information, including Personal Data, is processed and maintained on Emergency University’s AWS cloud servers located in the U.S. If You utilize our Services from a country other than the country where our services are located, Your personal information may be transferred across international borders, which will only be done when necessary for the performance of our contract with You. If You call us, or zoom with us, we may provide You with services or support from one of our global locations outside Your country of origin. No transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

Securing, Storing And Retaining Your Data

Emergency University will take all steps reasonably necessary to ensure that Your data is treated securely, both during transmission and when it is received and stored, including utilization of encryption according to established industry standards and legal requirements, and as deemed necessary to secure Your data. We retain Your personal information for as long as required to 1) meet our contractual obligations with You and/or Your company, 2) we have an ongoing relationship with You or Your company and You are continuing to use our services. In addition, data may be modified by account owners by direct request to Emergency University, or through their individual or administrative accounts. The period of retention may be required by law, or it is deemed advisable in light of our legal position, such as in regard to enforcement or auditing of our agreements, the resolution of disputes, and applicable statutes of limitations litigation or regulatory investigation.

What information we collect, how we collect it, and why

Much of what You likely consider personal information is collected directly from You when You:
- create an account or purchase any of our Services (ex: billing information, including name, address, email address, phone number, credit card number);
- request assistance from our team (ex: email, phone number);
- complete contact forms or other information from us (ex: email); or
- participate in training programs and surveys requested by Your employer, apply for a job, or otherwise participate in activities we promote that might require information about You.

How we utilize information

We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services You purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes:

Delivering, improving, updating and enhancing our Services. We collect various information relating to Your purchase, use and/or interactions with our Services. We utilize this information to:

  • Improve and optimize the operation and performance of our Services

  • Diagnose problems with and identify any security and compliance risks, errors, or needed enhancements to the Services

  • Detect and prevent fraud and abuse of our Services and systems

  • Sharing with trusted third parties. We may share Your personal information with affiliated companies within our corporate family, with third parties with which we have partnered to allow You to integrate their services into our own Services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:

  • o Processing credit card payments

Communicating with You.

We may contact You directly or through a third party service provider regarding products or services You have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact You with offers for additional services we think You’ll find valuable if You give us consent, or where allowed to contact You based on legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:
Text (SMS) messages
Telephone calls
Messenger applications
Automated phone calls or text messages.

You may update Your communication preferences from us and/or our partners by signing into Your account and visiting Your “Account Settings” page.

Compliance with legal, regulatory and law enforcement requests

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose any information about You to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

How we secure, store and retain Your data

We follow generally accepted standards to store and protect the personal information we collect, both during transmission and once received and stored, including utilization of encryption where appropriate. We retain personal information for as long as required to engage in the uses described in this Privacy Policy, unless a longer retention period is required by applicable law.
The criteria used to determine our retention periods include the following:

  • The length of time we have an ongoing relationship with You and provide Services to You (for example, for as long as You have an account with us or keep using our Services);

  • Whether account owners modify or their users delete information through their accounts;

  • Whether we have a legal obligation to keep the data (for example, certain laws require us to maintain records of Your transactions for a certain period of time before we can delete them); or

  • Whether retention is advisable in light of our legal position (such as in regard to the enforcement of our agreements, the resolution of disputes, and applicable statutes of limitations, litigation, or regulatory investigation).

  • If You have any questions about the security or retention of Your personal information, You can contact us at

How You can access, or update Your data

To easily access, view update, or port Your personal information, or to update Your subscription preferences, please sign into Your Account and visit “Account Settings.”

How to delete Your data

To delete Your data contact us at

Changes to this policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that You are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify You here, or by means of a notice on our home page.

Contact us

If You have any questions, concerns, or complaints about our Privacy Policy, or how we handle Your personal data, You may contact us by email at

For the purposes of this Privacy Policy:

  • "Personal Data" is any information that relates to an identified or identifiable individual. For the purposes for GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, mental, For the purposes of the CCPA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.

  • “Service” refers to training programs, surveys, assessments, consultations, as well as use of any of Emergency University’s software programs, administrative and training portals, or any services provided via Emergency University’s website.

  • “Service Provider” means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. For the purpose of the GDPR, Service Providers are considered Data Processors.

  • “Usage Data” refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User as You are the individual using the Service.

  • EU does not sell Your data.

    EU does not share any of Your data with third parties, unless specifically required to meet our contractual obligations with You.