Emergency University cares about Your privacy. For this reason, we collect and use personal information only as needed to deliver our products, services, websites and mobile applications, and to communicate with You about the same, or as You have requested (collectively, our “Services”).
Emergency University will also retain Usage Data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Legal Basis for Processing Personal Data under GDPR
We may process Personal Data under the following conditions:
Processing of Your Personal Data
Your information, including Personal Data, is processed and maintained on Emergency University’s AWS cloud servers located in the U.S. If You utilize our Services from a country other than the country where our services are located, Your personal information may be transferred across international borders, which will only be done when necessary for the performance of our contract with You. If You call us, or zoom with us, we may provide You with services or support from one of our global locations outside Your country of origin. No transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Securing, Storing And Retaining Your Data
Emergency University will take all steps reasonably necessary to ensure that Your data is treated securely, both during transmission and when it is received and stored, including utilization of encryption according to established industry standards and legal requirements, and as deemed necessary to secure Your data. We retain Your personal information for as long as required to 1) meet our contractual obligations with You and/or Your company, 2) we have an ongoing relationship with You or Your company and You are continuing to use our services. In addition, data may be modified by account owners by direct request to Emergency University, or through their individual or administrative accounts. The period of retention may be required by law, or it is deemed advisable in light of our legal position, such as in regard to enforcement or auditing of our agreements, the resolution of disputes, and applicable statutes of limitations litigation or regulatory investigation.
What information we collect, how we collect it, and why
Much of what You likely consider personal information is collected directly from You when You:
- create an account or purchase any of our Services (ex: billing information, including name, address, email address, phone number, credit card number);
- request assistance from our team (ex: email, phone number);
- complete contact forms or other information from us (ex: email); or
- participate in training programs and surveys requested by Your employer, apply for a job, or otherwise participate in activities we promote that might require information about You.
How we utilize information
We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services You purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes:
Delivering, improving, updating and enhancing our Services. We collect various information relating to Your purchase, use and/or interactions with our Services. We utilize this information to:
Communicating with You.
We may contact You directly or through a third party service provider regarding products or services You have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact You with offers for additional services we think You’ll find valuable if You give us consent, or where allowed to contact You based on legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:
Text (SMS) messages
Automated phone calls or text messages.
You may update Your communication preferences from us and/or our partners by signing into Your account and visiting Your “Account Settings” page.
Compliance with legal, regulatory and law enforcement requests
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose any information about You to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
How we secure, store and retain Your data
The criteria used to determine our retention periods include the following:
How You can access, or update Your data
To easily access, view update, or port Your personal information, or to update Your subscription preferences, please sign into Your Account and visit “Account Settings.”
How to delete Your data
To delete Your data contact us at email@example.com.
Changes to this policy
EU does not sell Your data.
EU does not share any of Your data with third parties, unless specifically required to meet our contractual obligations with You.